Our Services

JB Line supports the Japanese-speaking community with guidance, connection, and resources. Our Bilingual Support Line offers help in Japanese and English, and Case Management provides personalized support for complex needs. We also run programs for seniors and families, from friendly visits to parenting resources. Through Outreach & Education, we partner with local groups for workshops and events, and our Resource Hub links people to essential information on healthcare, education, and social services.

Japanese / English Support Line

Available: Weekdays, 10 AM - 4 PM EST

Phone: 781-296-1800
(You may leave a message during non-business hours.)

JB Line provides support in both Japanese and English by phone and email at help@jbline.org. All calls are answered by qualified staff or certified volunteers, and we prioritize client anonymity and confidentiality. However, we are legally required to report to the appropriate authorities if someone is at imminent risk of harm to themselves or others. Our services are always free of charge.

Case Management

For concerns that go beyond phone consultations, we offer in-person meetings to create personalized support plans. We provide information on medical services, health insurance, social services, senior living, and legal resources. Support may also include accompanying clients to agencies and offering interpretation. We help bridge gaps in language, culture, and systems for both clients and agencies.

Please note: direct service costs may include reimbursement for transportation, parking, and other expenses.

Senior Support

JB Line offers support for seniors through friendly visits and interactive community programs. Volunteers visit seniors at home or in senior living facilities to provide companionship in Japanese.

Additionally, we host monthly support groups, including conversational gatherings, a nostalgic Japanese singing group, and a virtual fitness class. These programs help seniors stay socially and physically active.

For more information:

Learn more about Senior Friendly Visits

Learn more about Senior Support Groups

Young Family Support

JB Line offers resources and community programs to support parents and young families. We provide information on pregnancy, childcare, and education, along with opportunities for parents to connect through online and in-person meetups.

Our programs include a monthly support group for first-time parents, as well as parenting consultations available anytime. In 2025, we will also launch a special initiative to gift Japanese books to babies born in the New England area.

Event details and updates are available on our website, and families can sign up to receive notifications by email.

Outreach & Education

We hold various educational seminars, and outreach meetings either independently or in conjunction with other organizations. These are focused on Japanese immigrants and their families in order to improve their daily lives.

For the current schedule of support groups and meetings, please refer to our web site. You may also find us on Facebook, Twitter, or on flyers at Asian markets such as Ebisuya in Medford.

Resources

This section provides helpful information and essential resources for individuals and families in New England. Whether you need guidance on healthcare, education, legal support, or social services, we offer curated resources to assist with various aspects of daily life.

Our goal is to connect people with reliable information and support networks to help them navigate their needs with confidence.